SupportDesk
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Unlimited Onsite & Remote Support.
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2 hour maximum response time on all issues.
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24/7 Emergency Availability.
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Qualified & Experienced Support Team.
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Comprehensive support ticketing & issue tracking.
Service Ticketing & Tracking
All work performed on behalf of our clients is ticketed and tracked via our comprehensive client management software. This allows us to keep an audit of all work performed on your system ensuring accounability and a complete history of all system changes.
Response Times
Precision IT has a 2 hour maximum response time on all service tickets. Our team is geared towards being highly responsive to any issue. Due to our well organised resource scheduling system and service delivery methods, we always have the time to deal with your request.
Unlimited Support - Onsite & Remote!
We are here to help your business succeed, therefore with our Managed IT Service we have included unlimited support time. We believe this shows our commitment to the performance of your system and allows you to comfortably budget and stablise your IT spend.
24 / 7 Emergency Support
We understand that there are ocasions when you have a deadline or an IT emergency outside of normal hours and you desperately need some technical support. Precision IT's Managed IT Service provides you with access to our on-call 24/7 support personnel giving you that extra peace of mind.
Staff Competency
Precision IT's SupportDesk is staffed by our highly trained network support team. All staff have the necessary experience, qualifications and expertise to tend to your every need.
Unlike other IT support vendors, Precision IT's support towers are client centric rather than technology centric. Our staff are allocated directly to teams tending to your account. This ensures that all staff working on your issues are completely up to speed on your organisations unique requirements.