Qualification & SLA

In order to ensure Precision Connect can provide your required service to any of your locations, we go through a site qualification process. This process determines if we can provide our services and at what cost. Some factors that may affect your sites' qualfication include:

In the vast majority of cases we can provide a service to your location, but there are factors that influence the service cost and availability. Your qualification process only takes a few moments to determine your location's qualification, speak with us today.

 

Please note: Pricing available on this website is quoted for our Tier 1 Band 1 & 2 services, which is the most cost-effective of all qualifications. If your location is qualified outside of these zones, pricing may be more expensive.

 

These are the possible qualifications your may receive for your location. These can overlap as multiple carriers may be available in a single location. You can opt to select a carrier if you wish, but Precision Connect will normally recommend the most cost-effective option when quoting.

 

Qualification Name	Carrier	Location Qualifications
Tier 1	Nextep	Bands 1 – 3
Tier 2 Plus	Telstra Business	Metro 1 - 3, Regional, Remote
Extended Access	Optus Business	Metro, Regions 1 - 4
Tier 2	Telstra Consumer	Zones 1 - 3

All Precision Connect services are covered by our standard Service Level Agreement (SLA). Depending upon your location's qualification response times for installation and issue resolution will vary.

 

Whilst we always strive to have our services installed and any issues resolved as quickly as possible, some terms are dictated by our wholesale carriers. Below is a breakdown of our SLA for Precision Connect customers.