SLA & Escalation
- Escalation path for IT departments.
- 2 Hour Response Time
- 24 / 7 Emergency Support
- Attractive hourly rates.
- Access to Precision Watch Monitoring!
The Precision IT SLA Services are a tailored solution for medium sized organisations that have an existing internal IT department. The product is designed to enhance and strengthen the performance of internal IT departments by offering specialised services filling the higher level support and consulting expertise gaps that plague IT departments.
Internal IT departments of medium sized organisations are limited by budget and size constraints and find it difficult to adapt to their organisation’s progression and changing requirements of IT. This difficulty is felt when new methods and technologies are introduced; workloads are increased and staff expertise is over extended.
Precision IT has developed a solution to the problem by discovering where IT departments struggle to achieve the requirements of their organisation. We have developed outcomes which address the core inefficiencies small IT departments suffer:
- Staying on top of IT technical issues, especially in regards to escalation.
- Project Design, Management and Implementation.
- Understanding of organisational business requirements of IT.
- Solution communication and cost justification.
- Infrastructure monitoring, trend reporting, system documentation.
Precision IT achieves solution to these problems by working on a proactive level with clients to understand their needs by incorporating ongoing consulting, auditing, system monitoring and reporting into project based professional and escalation services as shown below.