Privacy Policy
Your privacy and data security are fundamental to our mission. Learn how we protect your information with the same rigor we apply to cybersecurity.
September 22, 2025
September 22, 2025
1. Introduction
Precision IT Pty Ltd ("Precision IT", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
As a leading Managed Services Provider (MSP) and ISO 27001 certified organisation, we understand the critical importance of data security and privacy. This policy applies to all personal information we collect through our website, services, and business operations.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information
Name, email address, phone number, business address
Business Information
Company name, job title, industry, business requirements
Communication Records
Emails, phone calls, meeting notes, support tickets
Service Information
Technical requirements, system configurations, service preferences
Website Usage Data
IP address, browser type, pages visited, time stamps
2.2 How We Collect Information
Website Forms
Contact forms, newsletter subscriptions, service inquiries
Direct Communication
Phone calls, emails, meetings, consultations
Service Delivery
During the provision of managed IT services
Analytics Tools
Google Analytics, website cookies, tracking technologies
Third Parties
Business partners, referrals (with appropriate consent)
3. How We Use Your Information
We use your personal information for the following purposes:
Service Provision
Delivering managed IT services, support, and consultations
Communication
Responding to inquiries, providing updates, sending newsletters
Business Operations
Account management, billing, contract administration
Marketing & Newsletters
Sending industry insights, service updates, and newsletters to subscribers
Improvement
Enhancing our services, website, and customer experience
Compliance & Security
Meeting legal obligations, protecting systems, preventing fraud
4. Information Disclosure
4.1 When We May Disclose Information
We may disclose your personal information to:
Service Providers
Trusted third-party vendors who assist in service delivery
Technology Partners
Microsoft, AWS, other platform providers (for service delivery)
Professional Advisors
Lawyers, accountants, auditors (under confidentiality)
Regulatory Bodies
When required by law or court order
Business Transactions
In case of merger, acquisition, or sale of business assets
4.2 Overseas Disclosure
Some of our service providers and technology partners may be located overseas, including:
United States
Microsoft Azure, AWS, Google Analytics
Other Countries
As required for global cloud services and support
We ensure all overseas disclosures comply with APP 8 and maintain appropriate safeguards for your personal information.
5. Newsletter and Marketing Communications
Newsletter Subscription
When you subscribe to our newsletter through our website footer or by checking the newsletter option in our forms, we collect your email address and optionally your name, company, and phone number.
How We Use Your Newsletter Information:
- Send you monthly insights about cloud technology and IT trends
- Share cybersecurity tips and best practices
- Provide IT optimisation strategies and industry updates
- Notify you about new services and special offers
Email Service Provider
We use Mailchimp as our email marketing platform to manage newsletter subscriptions and send marketing communications. Mailchimp stores your subscription information on secure servers in the United States.
For more information about how Mailchimp handles your data, please refer to their privacy policy at mailchimp.com/legal/privacy.
Managing Your Subscription
Unsubscribe Anytime
You can unsubscribe from our newsletters at any time by clicking the "unsubscribe" link at the bottom of any newsletter email, or by contacting us directly.
Update Your Preferences
You can update your email preferences and personal information by contacting our team at info@precisionit.com.au.
6. Data Security and Storage
6.1 Security Measures
As an ISO 27001 certified organisation, we implement comprehensive security measures:
Encryption
Data encryption in transit and at rest
Access Controls
Role-based access, multi-factor authentication
Monitoring
24/7 security monitoring and incident response
Physical Security
Secure data centres and office environments
Staff Training
Regular cybersecurity and privacy training
Compliance
Essential 8 framework implementation
6.2 Data Retention
We retain personal information for:
Service Records
7+ yearsDuration of service relationship plus 7 years
Contact Information
Until requestUntil you unsubscribe or request deletion
Website Data
26 monthsGoogle Analytics tracking data
Legal Requirements
As requiredAs required by Australian law
7. Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to direct marketing communications
- Complaint: Lodge a complaint about our privacy practices
7.1 How to Exercise Your Rights
To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 30 days.
8. Cookies and Website Analytics
7.1 Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics for website performance
- Marketing Cookies: For relevant advertising (with consent)
7.2 Third-Party Services
- Google Analytics: Website usage analytics and reporting
- hCaptcha: Bot protection for contact forms
- Email Services: Newsletter delivery and communication
9. Contact Us
Privacy Officer
Precision IT Pty Ltd
Privacy Complaints
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC):
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any material changes will be communicated through:
- Email notification to registered users
- Prominent notice on our website
- Updated effective date at the top of this policy
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Ready to Transform Your IT?
Let's discuss how Precision IT can elevate your business technology